“Vital to quality of life is the ability to work together, learn from one another
and help each other grow”

VETTA Communication (Pty) Ltd offers hands-on, practical training workshops for every level of learner. Particular emphasis is placed on company growth and the importance of clientele. We aim to empower people to obtain respect for self and from peers, with elevated confidence levels and goal-oriented focus. Our professional facilitators ensure that maximum results are achieved through creative and analytic approaches.

All VETTA training workshops are driven by ordinary people for ordinary people. Our key strengths are our passion, dedication and commitment to the elevation of the South African in the workplace. Our uniqueness lies in personal attention before, during and after tuition. For rapid access of all types of information, including online bookings, course schedules and descriptions, visit our website at www.vetta.co.za

VETTA is a national concern, with training outlets throughout Southern Africa including Namibia and Botswana. Principal South African centre's include Cape Town, Durban, Johannesburg, Bloemfontein, East London, Port Elizabeth and Pretoria.

VETTA'S WORKSHOPS

All public workshops, in-house trainings or short talks are tailored to the requirements of the participants and their associated companies.

Each workshop series is applicable to technical, administrative, sales, or human resource staff as well as to management, from supervisors to heads of department.

Applicable to all series and levels of participant are life skills aspects and conflict management.

VETTA's inclusion of this and other subject matter in all workshops forms a part of our unique approach, which also includes personal attention and follow-up on every individual, from the context of their individuality to their role in a wider organisational structure.

All our training programmes are driven with passion by ordinary people for ordinary people

WORKSHOP SERIES 2009/2010

Human Resource Workshops : *Human Resource Management *Employee Absenteeism and Grievance Procedures *Recruitment, Selection, Interviewing Skills *Training Needs Analysis *Job Analysis *Job Design

Sales Development Workshops : *Positive Selling *Customer Service *Complaint Handling & Conflict Management *Telesales *Professional Business Behaviour *Presentation Skills *The Customer Driven Organization

Organizational Development Workshops : *Organizational Behaviour *Organizational Issues *Organizational Culture *Organizational Structure *Enterprise Dynamics *Group Dynamics

Communication Workshops : *Complaint Handling & Managing Conflict *Facilitation Skills *Business Writing *Telephone Skills & Email Correspondence *Presentation Skills *Interpersonal Skills *Enterprise Dynamics *Group Dynamics *Creative Problem Solving

Team Development Skills : *Effective Team Work *Group Dynamics *Business Writing *Interpersonal Skills *Time Management & Effective Meetings *Employee Pro-activeness & Motivation *Team Building

Leadership Skills Workshop: *Leadership, Influence & Delegation Skills *The Manager *The Supervisor *Coaching & Mentoring *Professional Business Behaviour *Presentation Skills *Time Management & Effective Meetings *Pro-activeness & Time Management

Productivity Development Workshops: *Benchmarking *Pro-activeness & Time Management *Quality Management *Auditing

Strategic Management Workshops : *Strategic Management & Measurement *Strategy, Leadership & Culture *Strategic Decision Making

Personal Productivity Workshops: *Complaint Handling & Conflict Management *Time Management & Personal Productivity *Stress and Anger Management *Positive Selling *Assertiveness and Time Management *Telephone Debt Collecting & Email Correspondence *The Work Organization

Conflict Management Workshops: *Complaint Handling & Conflict Management *Negotiation Skills & Creative Problem Solving *Stress and Anger Management *Employee Absenteeism and Grievance Procedures

Change Management Workshops : *Change Management *Change Leadership

Trainer Development Workshops: *Presentation Skills *Facilitation Skills *Coaching & Mentoring *Time Management for Effective Meetings *Employee Absenteeism and Grievance Procedures *Training Needs Analysis *Job Analysis *Interpersonal Skills

Focused Workshops : *Project Management *Technical Report Writing *Business Writing *Stock Control *Workshop for New Business Owners *Marketing

Lifeskills Workshops : *Assertiveness *Assertiveness and Time Management *Time Management & Personal Productivity *Professional Business Behaviour *Cultural Appreciation *Basic Finance and Budgeting

Office Support Workshops: *Workshops for Messengers *The Tea Lady *Junior Office Support