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presented by VETTA COMMUNICATION (PTY) LTD Tel: 086 111 VETTA (83882) Email: info@vetta.co.za

COURSE OBJECTIVES:

Many people have the potential of developing themselves in their careers. However their lack of assertiveness, self confidence and self-worth makes them easy prey for interruptions, work overload and overtime. This training serves to build self confidence, understand the importance of being assertive and focuses on time management techniques that will effectively assist the process.

COURSE CONTENT:

1. Why be Assertive?

  • Improve self confidence
  • Learn to communicate with positive intent
  • Importance of being assertive with colleagues, management and customers
  • Learn to appreciate the impact of being assertive and understand that you assertiveness can positively influence others

2. Assertive vs. Aggressive Behaviour

3. The Disease to Please

  • How to say ‘No' diplomatically but assertively
  • The doormat
  • Dealing with criticism

4. Assertiveness and your approach

  • Communicate positively through dress code and body language
  • Learn to sell your personality
  • Voice projection and speaking techniques
  • Learn to take initiative, make decisions and take responsibility
  • Be pro-active and a team participator
  • Be assertive with both internal and external customers
  • Learn to deal with conflict to bring about positive change
  • Know your strengths and enhance these

5. Understanding time management principles

  • Dealing with interruptions
  • Having to say ‘No'
  • Time based management
  • Dealing with work overload and prioritizing

COURSE DETAILS:

Duration: 1 day. Cost: R 1650 per person excluding VAT. Price includes lunch, refreshments, training manual, tuition, e-certificate and personalised feedback.
This workshop can also be presented at your premises.