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presented by VETTA COMMUNICATION (PTY) LTD Tel: 086 111 VETTA (83882) Email: info@vetta.co.za

COURSE OBJECTIVES:

Poor inter-personal skills can often damage an organization in terms of lost business, impaired customer relationships and lack of co-ordination of internal processes? This workshop delivers key concepts and techniques that can be immediately applied to maximise staff interpersonal skills to maintain a competitive advantage.

COURSE CONTENT:

Introduction to Interpersonal Skills

  • Working together
  • Technical and emotional competence
  • Traditional assets
  • Emotional capital
  • Knowledge capital

Pull and Moving-Away Styles

  • Questioning
  • Listening
  • Exploring
  • Building on common ground

Behavioural Types and character profiling

  • The role and behaviour
  • Dealing with different character profiles

Push Styles

  • Aggression
  • Assertion
  • Persuasion

Emotional Intelligence

  • Emotion and the organization
  • Personal and social competencies
  • Positive and negative thinking

COURSE DETAILS:

Duration: 1 day. Cost: R 1650 per person excluding VAT. Price includes lunch, refreshments, training manual, tuition, e-certificate and personalised feedback.
This workshop can also be presented at your premises.