presented by VETTA COMMUNICATION (PTY) LTD Tel: 086 111 VETTA (83882) Email: info@vetta.co.za
COURSE OBJECTIVES:
The Messenger plays a key role in providing both an internal and external service to the organization's customers and staff. Emphasis is placed on the important requirements of this position coupled with having the right attitude and projecting a positive image. Dealing with customers appropriately, principles of time, problem solving and taking initiative all form part of this very practical training workshop.
COURSE CONTENT:
1. Introducing the role
Job Description
Understand the role, function and representation required
Note personal attributes and feel worthy in this position
Company representation: image, dress code and grooming
Positive attitude within self and towards others
2. Job skills
Accuracy and responsibility
Efficiency and taking initiative
Procedures with post (incoming and outgoing)
Procedures with banking
Understanding office documentation
Problem solving
Dealing with a variety of people
Vehicle/motor cycle maintenance
Map reading
Safety and security
3. Communication skills
Body language and personal space
Effective communication and listening skills for carrying out instructions
Assertiveness and confidence building
Deal with complaints, conflict and criticism
Understand cultural diversity
Understand the importance of customer service
4. Raising the bar
Energy, motivating and effectiveness
General life skills
COURSE DETAILS:
Duration: 1 day. Cost: R 1650 per person excluding VAT. Price includes lunch, refreshments, training manual, tuition, e-certificate and personalised feedback. This workshop can also be presented at your premises.
