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presented by VETTA COMMUNICATION (PTY) LTD Tel: 086 111 VETTA (83882) Email: info@vetta.co.za

COURSE OBJECTIVES:

Imagine increasing productivity, reducing waste and improving customer satisfaction by developing a process for effectively solving problems. These benefits and many others are the excellent reasons to apply the creative problem solving techniques and negotiating skills outlined in the training. All staff should be equipped with these skills.

COURSE CONTENT:

1. Understand what a Problem is

  • Why solve problems?
  • The problem solving process
  • Types of problems

2. Approaches to Problem Solving

  • People
  • Process
  • Attitude
  • Continuous improvement

3. Understanding Problem Solving Techniques and How to use them

  • Brainstorming
  • Paired Comparisons
  • Team purpose analysis
  • Ishikawa chart
  • The 5 W's
  • Cause and effect

4. Benchmarking and PDCA

5. Understand why problem solving fails and how to avoid mistakes

6. Understand the relationship between conflict and negotiation

7. Identify the key roles and responsibilities required by the negotiation team

8. Implement an effective negotiation process

  • Preparation
  • Opening position
  • Bargaining
  • Movement
  • Closing

COURSE DETAILS:

Duration: 1 day. Cost: R 1650 per person excluding VAT. Price includes lunch, refreshments, training manual, tuition, e-certificate and personalised feedback.
This workshop can also be presented at your premises.