1. Introducing the role

• Job Description
• The role of the personal assistant in business today
• Understand management and what they expect from your position
• Responsibilities and confidentiality
• Professionalism in image, dress code and company representation
• Flexibility, pro-activeness and making sound judgments to fit demanding tasks/roles
• Organized and systematic
• Positive attitude and solution thinker
• Dealing with clients at all levels professionally, diplomatically and cross culturally
• Effective time and diary management
• Business etiquette and meeting company standards
• Dealing with stress and pressure

2. Communication skills

• Process in business and/or telephone communication and business correspondence
• Sharp listening and negotiating skills at all levels
• Dealing and handling people, complaints, conflict and unreasonable requests
• Etiquette and procedures for cellular telephones, email correspondence, and minute taking

3. Procedural skills

• Preparing for business presentations (Power Point)
• Preparation for meetings/conferences
• Project management – initiation, planning, execution, control and meeting budget
• Knowledge of management's personal preferences and arranging travel plans
• Energy, motivation and efficiency
• Staying ahead of new developments and networking skills