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presented by VETTA COMMUNICATION (PTY) LTD Tel: 086 111 VETTA (83882) Email: info@vetta.co.za

COURSE OBJECTIVES:

Sales and customer service is everybody's responsibility. Being customer friendly is not a choice – it is ensuring that the company stays competitive, alive and profitable. This workshop aims to empower sales people to have a clear understanding of how customers think, meet their expectations and to understand international standards, and is designed to equip participants with life skills needed to effectively bring in sales.

COURSE CONTENT:

1. What is Selling?

  • Sales as a process
  • The selling equation
  • Partnering
  • Leverage

2. Image

  • Managing first impressions
  • Influencing the buying decision
  • Attitude and enthusiasm
  • Passion and drive

3. The Sales Process

4. Traits and trust

5. Communication Skills in Sales

6. Questioning Skills

  • Open
  • Probing
  • Reflective
  • Hypothetical
  • Closed
  • The funnel technique

7. Listening Skills

8. Expectations, Features and Benefits

9. How to Handle Objections

10. Written Documentation, Quotations and Sales Calls Records

11. How to Recognise Buying Signals

12. Closing and Securing the Sale

13. Life Skills and the Sales Person

COURSE DETAILS:

Duration: 1 day. Cost: R 1650 per person excluding VAT. Price includes lunch, refreshments, training manual, tuition, e-certificate and personalised feedback.
This workshop can also be presented at your premises.