presented by VETTA COMMUNICATION (PTY) LTD Tel: 086 111 VETTA (83882) Email: info@vetta.co.za
COURSE OBJECTIVES:
In today's competitive business arena, presentation is everything – Having the ‘know how' is an integral part of every business in order to develop business relationships, interact with business people and clients and conclude deals in the boardroom. The workshop is aimed at mentoring and empowering participants to understanding the language of business. The results lead to greater confidence, professionalism and becoming an international player.
COURSE CONTENT:
1. Introducing Professional Behaviour
Why is professional behaviour important?
Character profiles – how people perceive you?
Dangers of bad habits
The impact of good manners
Common mistakes
2. Communication
Professional telephone and cellular telephone etiquette
Professional written and email etiquette
Professional face-to-face communication
First impressions
Protocol and dress code
Protocol during introductions
Protocol when making/accepting appointments
Protocol in the boardroom
Protocol when dealing with opposite genders
Protocol when networking
Protocol when making an address or a presentation
Dealing with confrontation and criticism
Cross cultural protocol
3. Entertainment
Protocol as a guest
Dining protocol and etiquette
Understanding foods and wines
Gifts and thank you's
Travel protocol and tips
COURSE DETAILS:
Duration: 1 day. Cost: R 1650 per person excluding VAT. Price includes lunch, refreshments, training manual, tuition, e-certificate and personalised feedback. This workshop can also be presented at your premises.
