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presented by VETTA COMMUNICATION (PTY) LTD Tel: 086 111 VETTA (83882) Email: info@vetta.co.za

COURSE OBJECTIVES:

Quality is expected – but do organizations always meet this expectation? Learning the core elements of a quality management system and integrating them within an organization brings about an improvement in quality, an increase in the customer satisfaction rate and an improved competitive edge.

COURSE CONTENT:

Quality and the Organization

  • What is quality?
  • Where does quality begin?
  • Understanding standards

Key Components of a Quality Management System

  • Quality policy
  • Procedures
  • Specifications
  • Setting standards
  • Records
  • People
  • Documentation

Quality Assurance and Control

Quality Tools

The Ultimate Aim Quality Management System

Quality Checklist

  • Quality management systems requirements checklist

COURSE DETAILS:

Duration: 1 day. Cost: R 1650 per person excluding VAT. Price includes lunch, refreshments, training manual, tuition, e-certificate and personalised feedback.
This workshop can also be presented at your premises.