presented by VETTA COMMUNICATION (PTY) LTD Tel: 086 111 VETTA (83882) Email: info@vetta.co.za
COURSE OBJECTIVES:
Stock controllers represent the pivot point of many businesses and control what is often the organization's largest asset. Pilferage, loss, damage, incorrect paper trails and incorrect stock counts represents huge losses and affects profits. This practical workshop focuses heavily on understanding responsibility and accountability and enforces the importance of documentation and not taking short cuts.
COURSE CONTENT:
1. Introducing the role
Job Descriptions
The significance of stock
Stock = money
The role of the stock controller
Responsibility and accountability
Taking an interest in the stock to better understand it
Understanding stock documentation
2. Procedural skills
Controlling the process and movement of stock
Controlling of returns and back orders
Effective record keeping of documentation
Receiving and dispatching of stock
Display and shelving of stock
Colour coding stock
Limiting access into stores
Safety and security issues
Standards and ethics in stores
Time management in stores
3. Communication skills
Inter-departmental communication
Dealing with internal/external customers efficiently
Body language and attitude
Dealing with criticism
Dealing with stress and conflict
Being assertive and controlling access
COURSE DETAILS:
Duration: 1 day. Cost: R 1650 per person excluding VAT. Price includes lunch, refreshments, training manual, tuition, e-certificate and personalised feedback. This workshop can also be presented at your premises.
