presented by VETTA COMMUNICATION (PTY) LTD Tel: 086 111 VETTA (83882) Email: info@vetta.co.za
COURSE OBJECTIVES:
The supervisor is often found in a cross point position with management demands on one end, the team, colleagues, customers and union demands on the other. Sound delegation skills are therefore essential together with excellent human relations skills. The ability to communicate at all levels and to empower the team will ensure a motivated and efficient leader and team.
COURSE CONTENT:
1. Introducing the role
Job Descriptions
Understanding the role, function and cross point position of the supervisor
The purpose of supervision
Types of leadership
2. Procedural skills
The process of delegation
Understanding hierarchy
Problem solving – think solution not problem
Understanding standards
Initiative and the ability to make decision
3. Communication skills
Effective communication skills
Active listening, assertiveness without aggression and reinforced feedback
Working through complaints, conflict and unreasonable clientele
Dealing with criticism
Dealing with cultural diversity
Meeting customer expectations
3. Team developments
Motivating teams
Understanding team dynamics and character profiles
Team rotations
Building team relationships
Dealing with corrective procedures
4. Raising the bar
Energy, motivation and effectiveness
Keeping ahead of new developments, flexibility and inclusion of tasks
COURSE DETAILS:
Duration: 2 days. Cost: R 2950 per person excluding VAT. Price includes lunch, refreshments, training manual, tuition, e-certificate and personalised feedback. This workshop can also be presented at your premises.
