presented by VETTA COMMUNICATION (PTY) LTD Tel: 086 111 VETTA (83882) Email: info@vetta.co.za
COURSE OBJECTIVES:
The Tea Lady plays a key role in providing a refreshment service to the company's customers and staff. Emphasis is placed on the important requirements of this position coupled with portraying the correct image and attitude. Basic communication skills, stock control, cleaning, time management and problem solving makes this an indispensable workshop.
COURSE CONTENT:
1. Introducing the role
Job Description
Understand the role, function and representation required
Note personal attributes and feel worthy in this position
Company representation: image, dress code and grooming
Positive attitude within self and towards others
2. Job skills
Correct tray layout
Serving procedures and etiquette
Procedures and manners in entering boardrooms/offices of senior personnel
Understand company standards and hygiene
Time management and daily schedules
Cleaning tips for kitchens, bathrooms, boardrooms and offices
Setting up of boardrooms and preparing for meetings
Crockery and grocery stock control
Think solution not problem
Basic telephone skills
3. Communication skills
Body language and personal space
Effective communication and listening skills for carrying out instructions
Assertiveness and confidence building
Deal with complaints, conflict and criticism
Understand cultural diversity
Understand the importance of customer service
4. Raising the bar
Energy, motivating and effectiveness
General life skills
COURSE DETAILS:
Duration: 1 day. Cost: R 1100 per person excluding VAT. Price includes lunch, refreshments, training manual, tuition, e-certificate and personalised feedback. This workshop can also be presented at your premises.
