presented by VETTA COMMUNICATION (PTY) LTD Tel: 086 111 VETTA (83882) Email: info@vetta.co.za
COURSE OBJECTIVES:
A company remains ahead of its game through an effective sales team that is sufficiently pro-active in telephone canvassing and customer contact. Everyone is responsible for company sales to secure their positions. This workshop covers telesales techniques as well as how to remain positive, motivated, and enthusiastic. It takes a practical approach on the difference between ‘just doing the job' versus ‘taking ownership of the position'.
COURSE CONTENT:
1. Introducing the role
Job Descriptions
Why telesales?
Attitude towards the job
Why pick up the telephone
Pro-activeness towards making the call
Accepting change within the business today
2. Communication skills
Sales and telephone techniques
Seven deadly sins
The selling equation
Telephone technique and etiquette
First impressions
Voice and attitude
Choice of words and grammar
Dealing with language barriers
Asking the right questions
Telephone bad habits
3. Procedural skills
The sales process
The buying process
How to handle objections and manage transitions
Identifying buying signals and closing the sale
Understanding character and personality profiles
4. Raising the bar
Offer solutions not problems
Know your stuff – don't be a robot
COURSE DETAILS:
Duration: 1 day. Cost: R 1650 per person excluding VAT. Price includes lunch, refreshments, training manual, tuition, e-certificate and personalised feedback. This workshop can also be presented at your premises.
