Administration Support
Today’s organisations have to meet ever-increasing demands and expectations. In order to do this, businesses have to ensure that their administrative support team is professional, flexible, proactive and confident in its role. This practical workshop aims to motivate participants to understand the impact of their work, understand the bigger picture and make a positive difference to both internal and external customers.

1 day

R1 890

Customer Service
Customer service is an integral part of every business. It happens in many different formats from in-person to over the telephone to via the internet. Regardless of how the customer service is delivered, soft skills are needed. Customer service soft skills are relationship-building skills. This practical workshop highlights the importance of working through company standards and meeting customer perspectives, perceptions and expectations.

1 day

R1 890

Stock Control
Stock controllers represent the pivot point of the business and control the organization’s largest asset. Pilferage, loss, damage, incorrect paper trails and incorrect stock counts represent huge financial losses. This practical workshop endorses the need for stock and job accountability for accurate stock movement, stock takes and documentation.

1 day

R1 890

The Supervisor
Supervisors directly oversee employees. The supervisor’s expanding role and cross point position needs to meet management’s demands on one end; team, colleagues, customers and unions on the other. This practical workshop focuses on the necessity to empower teams through delegation and to communicate effectively through motivation, problem solving and conflict management skills. Successful teams reflect successful leaders.

2 days

R3 378

Stock Control
Stock controllers represent the pivot point of the business and control the organization’s largest asset. Pilferage, loss, damage, incorrect paper trails and incorrect stock counts represent huge financial losses. This practical workshop endorses the need for stock and job accountability for accurate stock movement, stock takes and documentation.

1 day

R1 890

Purchasing and Supply Management
Purchasing and Supply management is an important barometer of corporate profit potential in the modern-day economic landscape, signaling how a company administers its logistical activities and vendor relationships. Like all areas of business, ethics in purchasing and supply management is critically important as it can affect the company’s bottom line. This workshop will introduce the fundamental aspects of the supply chain environment including organization resource planning and requirement systems.

1 day

R1 890

Project Management
The ability to plan, resource, implement, measure and close a project is a critical business skill. This workshop provides a comprehensive process based model for project management and outlines the key tools and techniques required to deliver excellent projects on time, within budget and with the required results.

1 day

R1 890

The Manager
Management is the art of getting the people under you to work for the people over you without stepping on the toes of the people who work with you. A breakdown in either one of these areas can trigger a negative chain reaction with disastrous results. Management is a complex balancing act and most managers wear several hats, simultaneously operating as salesperson, coach, disciplinarian, referee and an assortment of other roles. Today’s companies require strong leadership for survival.

2 days

R3 378