Stock Control
Stock controllers represent the pivot point of the business and control the organization’s largest asset. Pilferage, loss, damage, incorrect paper trails and incorrect stock counts represent huge financial losses. This practical workshop endorses the need for stock and job accountability for accurate stock movement, stock takes and documentation.

1 day

R1 890

The Supervisor
Supervisors directly oversee employees. The supervisor’s expanding role and cross point position needs to meet management’s demands on one end; team, colleagues, customers and unions on the other. This practical workshop focuses on the necessity to empower teams through delegation and to communicate effectively through motivation, problem solving and conflict management skills. Successful teams reflect successful leaders.

2 days

R3 378

Stock Control
Stock controllers represent the pivot point of the business and control the organization’s largest asset. Pilferage, loss, damage, incorrect paper trails and incorrect stock counts represent huge financial losses. This practical workshop endorses the need for stock and job accountability for accurate stock movement, stock takes and documentation.

1 day

R1 890

Personal Assistant and Basic Project Management
A professional personal assistant is an indispensable, smart and dedicated individual who understands and works closely with senior management to serve as their full back-up. A good understanding of business management, administration and project management as well as having tact and diplomacy are necessary qualities in this position.

1 day

R1 890

Time Management, Assertiveness and Personal Productivity
Personal productivity training offers a practical look at issues that can either hinder or assist productivity and provides a range of tools for immediate application. This workshop was designed to prepare participants on how to maximise personal productivity within the organization with a strong focus on time management for improved efficiency and whilst being more assertive to reduce stress.

1 day

R1 890

Personal Assistant and Basic Project Management
A professional personal assistant is an indispensable, smart and dedicated individual who understands and works closely with senior management to serve as their full back-up. A good understanding of business management, administration and project management as well as having tact and diplomacy are necessary qualities in this position.

1 day

R1 890

The Supervisor
Supervisors directly oversee employees. The supervisor’s expanding role and cross point position needs to meet management’s demands on one end; team, colleagues, customers and unions on the other. This practical workshop focuses on the necessity to empower teams through delegation and to communicate effectively through motivation, problem solving and conflict management skills. Successful teams reflect successful leaders.

2 days

R3 378

Project Management
The ability to plan, resource, implement, measure and close a project is a critical business skill. This workshop provides a comprehensive process based model for project management and outlines the key tools and techniques required to deliver excellent projects on time, within budget and with the required results.

1 day

R1 890

Stock Control
Stock controllers represent the pivot point of the business and control the organization’s largest asset. Pilferage, loss, damage, incorrect paper trails and incorrect stock counts represent huge financial losses. This practical workshop endorses the need for stock and job accountability for accurate stock movement, stock takes and documentation.

1 day

R1 890

The Manager
Management is the art of getting the people under you to work for the people over you without stepping on the toes of the people who work with you. A breakdown in either one of these areas can trigger a negative chain reaction with disastrous results. Management is a complex balancing act and most managers wear several hats, simultaneously operating as salesperson, coach, disciplinarian, referee and an assortment of other roles. Today’s companies require strong leadership for survival.

2 days

R3 378

Front-Desk Reception
The receptionist is the ‘window of the company’ and has one chance at creating the right impression in person, over the telephone or via e-mail. This workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling and generating greater customer satisfaction and loyalty through maintaining a positive attitude.

1 day

R1 890

Tea Ladies and General Office Assistants
Tea Ladies and general office assistants play a key role in providing a fundamental service to the company’s customers and staff. Emphasis is placed on the important requirements of this position coupled with motivation, portraying the correct image and attitude. This practical workshop focuses on basic communication skills, stock control, cleaning, time management and problem solving.

½ day

R 945

Customer Service
Customer service is an integral part of every business. It happens in many different formats from in-person to over the telephone to via the internet. Regardless of how the customer service is delivered, soft skills are needed. Customer service soft skills are relationship-building skills. This practical workshop highlights the importance of working through company standards and meeting customer perspectives, perceptions and expectations.

1 day

R1 890

Administration Support
Today’s organisations have to meet ever-increasing demands and expectations. In order to do this, businesses have to ensure that their administrative support team is professional, flexible, proactive and confident in its role. This practical workshop aims to motivate participants to understand the impact of their work, understand the bigger picture and make a positive difference to both internal and external customers.

1 day

R1 890

Debt Collecting: Assertiveness and Conflict Management
The prompt collection of slow paying and overdue accounts is the heart of every business’ survival. In so doing, debt collectors have the difficult task of handling customers, coping with conflict, confrontation, negativity and rudeness. Good methodical debt collecting practices for early recovery often prevents unpleasant experiences. This practical workshop will highlight the importance of debt collecting and why retaining customers is so crucial to the business.

1 day

R1 890

The Manager
Management is the art of getting the people under you to work for the people over you without stepping on the toes of the people who work with you. A breakdown in either one of these areas can trigger a negative chain reaction with disastrous results. Management is a complex balancing act and most managers wear several hats, simultaneously operating as salesperson, coach, disciplinarian, referee and an assortment of other roles. Today’s companies require strong leadership for survival.

2 days

R3 378