LIST OF TRAINING PROGRAMMES 2011

Public workshops, in-house training, short talks, team development, consultancy, broadcasts and conferencing.

All courses are available as in-house workshops [enquire]

listing by category

Administration Staff
Communication Workshop
Conflict Management Workshops
Focused Workshops
Human Resource Workshops
Leadership Skills Workshops

Life Skills Workshops
Organizational Development Workshops
Sales Development Workshops
Strategic Management Workshops
Team Development Skills
Trainer Development Workshops

administration

Personal Assistant & Project Management	[overview]	[book]	1 Day	Suitable for personal and executive assistants
Reception and Email Correspondence	[overview]	[book]	1 Day	Workshop suitable for front line staff and relief receptionists
Minute Taking	[overview]	[book]	1 Day	Workshop suitable for administrative staff, secretaries and personal assistants
Business Writing	[overview]	[book]	1 Day	Suitable for all level of staff
Telephone Debt Collecting		[book]	1 Day	Workshop suitable for all administrative staff, debtors and creditors teams and bookkeepers
The Secretary	[overview]	[book]	1 Day	Workshop suitable for all secretaries and other administrative staff
Telesales	[overview]	[book]	1 Day	Workshop suitable for all telemarketers, sales staff and supervisors
Telephone Skills & E-mail Correspondence	[overview]	[book]	1 Day	Workshop suitable for all levels of staff exposed to telephone and email communication
Time Management & Personal Productivity	[overview]	[book]	1 Day	technical, production, administration and sales teams, team leaders, supervisors and managers
Assertiveness & Time Management	[overview]	[book]	1 Day	Workshop suitable for administrative staff, sales teams and junior management
Administrative Support	[overview]	[book]	1 Day	Workshop suitable for all administrative staff
Customer Service : Delivery Teams	[overview]	[book]	1 Day	Workshop suitable for all drivers, delivery teams and messengers
Service Assistant : Tea Lady	[overview]	[book]	1 Day	Workshop suitable for all tea ladies, general office assistants and cleaners

communication

Complaint Handling & Managing Conflict	[overview]	[book]	1 Day	Workshop suitable for all sales and administration staff handling complaints and dealing with customer conflict
Business Writing	[overview]	[book]	1 Day	All levels of staff
Telephone Skills & Email Correspondence	[overview]	[book]	1 Day	Workshop suitable for all levels of staff exposed to telephone and email communication
Presentation Skills	[overview]	[book]	2 Days	Workshop suitable for executive assistants, sales teams, supervisors, and management team
Assertiveness	[overview]	[book]	1 Day	Workshop suitable for administrative staff, sales teams and junior management

conflict management

Complaint Handling and Conflict Management	[overview]	[book]	1 Day	Workshop suitable for all sales and administration staff handling complaints and dealing with customer conflict
Negotiating Skills and Creative Problem Solving		[book]	1 Day	Workshop suitable for sales teams, team leaders, supervisors and managers
Employee Absenteeism and Grievance Procedures	[overview]	[book]	1 Day	Workshop suitable for human resource, team leaders, supervisors, and managers

specialised & focused topics

Project Management	[overview]	[book]	1 Day	Workshop suitable for all staff responsible or involved in working with projects
Technical Report Writing		[book]	1 Day	All levels of staff
Business Writing	[overview]	[book]	1 Day	All levels of staff
Stock Control	[overview]	[book]	1 Day	Workshop suitable for all stock controllers, receiving, dispatching, production, supervisors and managers
Workshop for New Business Owners		[book]	1 Day
Time Management & Personal Productivity	[overview]	[book]	1 Day	Workshop suitable for technical, production, administration and sales teams, team leaders, supervisors and managers
Assertiveness & Time Management	[overview]	[book]	1 Day	Workshop suitable for administrative staff, sales teams and junior management

human resources

Human Resource Management	[overview]	[book]	1 Day	Workshop suitable for HR practitioners, managers and heads of department
Employee Absenteeism & Grievance Procedures	[overview]	[book]	1 Day	Workshop suitable for human resource, team leaders, supervisors, and managers
Recruitment, Selection and Interviewing Skills	[overview]	[book]	1 Day	Workshop suitable for HR practitioners, managers and heads of department, telemarketers, sales staff and supervisors

leadership

Leadership, Influence & Delegation Skills	[overview]	[book]	1 Day	Workshop suitable for all sales and administration staff handling complaints and dealing with customer conflict
The Manager	[overview]	[book]	2 Days	Workshop suitable for all managers
The Supervisor	[overview]	[book]	2 Days	Workshop suitable for team leaders, supervisors and new managers
Coaching & Mentoring	[overview]	[book]	1 Day	Workshop suitable for management teams
Professional Business Behaviour	[overview]	[book]	1 Day	Production, Admin, sales, team leaders, Supervisors and HR
Presentation Skills	[overview]	[book]	2 Days	Workshop suitable for production, admin, sales, team leaders and supervisors

life skills

Assertiveness	[overview]	[book]	1 Day	Workshop suitable for production, admin, sales, team leaders and supervisors
Assertiveness & Time Management	[overview]	[book]	1 Day	Workshop suitable for administrative staff, sales teams and junior management
Time Management & Personal Productivity	[overview]	[book]	1 Day	technical, production, administration and sales teams, team leaders, supervisors and managers
Professional Business Behaviour	[overview]	[book]	1 Day	Production, Admin, sales, team leaders, Supervisors and HR
Cultural Appreciation		[book]	1 Day	Workshop suitable for team integration at all levels were cultural divides exist
Basic Understanding in Finance and Budgeting		[book]	1 Day	Production, Admin, sales, team leaders, Supervisors and HR

organizational development

Organizational Behaviour	[book]	1 Day	Suitable for all production, admin, sales, HR , Team Leaders, Supervisors etc
Organizational Issues	[book]	1 Day	Suitable for all production, admin, sales, HR , Team Leaders, Supervisors etc
Organizational Culture	[book]	1 Day	Suitable for all production, admin, sales, HR , Team Leaders, Supervisors etc
Organizational Structures	[book]	1 Day	Suitable for all production, admin, sales, HR , Team Leaders, Supervisors etc
Enterprise Dynamics	[book]	1 Day	Suitable for all production, admin, sales, HR , Team Leaders, Supervisors etc
Group Dynamics	[book]	1 Day	Suitable for all production, admin, sales, HR , Team Leaders, Supervisors etc

customer service and sales development

Positive Selling	[overview]	[book]	1 Day	All sales staff, team leaders, supervisors and managers
Positive Selling : Objection & Closing deals	[overview]	[book]	½ Day	Workshop suitable for sales staff and sales management
Positive Selling : Understanding Customers	[overview]	[book]	½ Day	Workshop suitable for all sales teams and sales managers
Customer Service	[overview]	[book]	1 Day	Workshop suitable for technical, production, admin, sales staff, HR, team leaders, supervisors, HOD's, managers
Customer Service : Retail	[overview]	[book]	1 Day	Workshop suitable for all drivers, delivery teams and messengers
Customer Service : Hospitality	[overview]	[book]	1 Day	Workshop suitable for all hospitality industry staff; Hotels, B&B's, restaurants and other related tourist hot spots
Customer Service : Call Centres	[overview]	[book]	½ Day	Workshop suitable for all inbound or outbound call centre agents
Customer Service : Delivery Teams	[overview]	[book]	½ Day	Workshop suitable for all drivers, delivery teams and messengers
Service Assistant : Tea Ladies	[overview]	[book]	½ Day	Workshop suitable for all tea ladies, general office assistants and cleaners
Complaint Handling & Conflict Management	[overview]	[book]	1 Day	Workshop suitable for all sales and administration staff handling complaints and dealing with customer conflict
Telesales	[overview]	[book]	1 Day	Workshop suitable for all telemarketers, sales staff and supervisors
Professional Business Behaviour	[overview]	[book]	1 Day	Production, Admin, sales, team leaders, Supervisors and HR
Presentation Skills	[overview]	[book]	2 Days	Workshop suitable for production, admin, sales, team leaders and supervisors
The Customer-driven Organization		[book]	1 Day	Workshop suitable for production, admin, sales, team leaders and supervisors

team development

Group Dynamics		[book]	1 Day	Workshop suitable for production, admin, sales, team leaders and supervisors
Business Writing	[overview]	[book]	1 Day	All level of staff
Employee Proactiveness & Motivation		[book]	1 Day	Team Leaders, Supervisors, HOD's
Time Management & Personal Productivity	[overview]	[book]	1 Day	technical, production, administration and sales teams, team leaders, supervisors and managers

trainer development

Presentation Skills	[overview]	[book]	1 Day	Workshop suitable for production, admin, sales, team leaders and supervisors
Facilitation Skills	[overview]	[book]	1 Day	Workshop suitable for production, admin, sales, team leaders and supervisors
Coaching & Mentoring	[overview]	[book]	1 Day	Workshop suitable for production, admin, sales, team leaders and supervisors, HOD's