Administration Support
Today’s organisations have to meet ever-increasing demands and expectations. In order to do this, businesses have to ensure that their administrative support team is professional, flexible, proactive and confident in its role. This practical workshop aims to motivate participants to understand the impact of their work, understand the bigger picture and make a positive difference to both internal and external customers.

1 day

R1 890

Call Centre Telephone Training
Call centres play a pivoting role in business today. This practical workshop will provide call centre agents clarity on expected business performance standards and enhance call centre productivity. Agents will be empowered to improve customer intervention, calm irate customers, solve ongoing problems, offer solutions and deal with objections.

1 day

R1 890

Coaching and Mentoring
Coaching and mentoring can be used to effectively unlock the potential that already exists within any organization. The organization’s most valuable resource is its people or put more concretely, the knowledge and passion that resides within the hearts and minds of its people. This workshop will teach participants how to introduce coaching and mentoring into their workplace and reap rewarding results.

1 day

R1 890

Complaint Handling and Problem Solving
What is the cost of complaints to business? Complaints and problems dealt with positively win over customers and enhance the survival of the business. Complaints are however seen negatively resulting in poor handling. Understanding how to manage complaints and problem solve efficiently by taking responsibility are the key ingredients to customer retention and the focus of this practical workshop.

1 day

R1 890

Conducting Effective Meetings
Both managers and staff spend a considerable amount of time in meetings. Meetings therefore need to be conducted efficiently and effectively to ensure a sound communication process. This practical workshop critically examines meetings within the organization and focuses on a method to reduce the length of meetings without sacrificing the content. Shortening the process of minute taking by introducing action plans is also discussed.

½ day

R 945

Customer Service
Customer service is an integral part of every business. It happens in many different formats from in-person to over the telephone to via the internet. Regardless of how the customer service is delivered, soft skills are needed. Customer service soft skills are relationship-building skills. This practical workshop highlights the importance of working through company standards and meeting customer perspectives, perceptions and expectations.

1 day

R1 890

Customer Service for the Hospitality Industry
Hospitality training has applications well beyond traditional service-orientated businesses. Customer service is the essence of the hospitality industry. Training for hospitality equips employees with tools to successfully manage conflict and adopt a client-centered attitude. Learn how to provide effective customer service in this industry by attending this practical workshop which offers life skills in dealing with customers and highlights customer expectations.

1 day

R1 890

Customer Service for the Retail Sector
Good customer service is the lifeblood of every retail outlet. All too often though, employees are rushed through training and thrown out on the floor or behind the cash register, to sink or swim. Proper retail training, however, is vitally important to ensuring the continued growth and success of retail departments, stores and companies. This practical workshop focuses on the need to ensure repeat business through good customer service life skills and techniques.

1 day

R1 890

Debt Collecting: Assertiveness and Conflict Management
The prompt collection of slow paying and overdue accounts is the heart of every business’ survival. In so doing, debt collectors have the difficult task of handling customers, coping with conflict, confrontation, negativity and rudeness. Good methodical debt collecting practices for early recovery often prevents unpleasant experiences. This practical workshop will highlight the importance of debt collecting and why retaining customers is so crucial to the business.

1 day

R1 890

Diversity Training
Diversity makes a business effective by capitalizing on the strengths of every employee. In today's diverse work environment, understanding each other's differences, motivations and customs is important to developing strong working relationships. Diversity infuses richness and nurtures strength in the workplace, focusing on respect for all human differences. Diversity is valued for bringing a balance in perspective, talent, skills and communication in the workplace.

1 day

R1 890

Drivers and Delivery teams: Soft Skills
Delivery teams play a key role in providing both an internal and external service to the organization’s customers and staff. Emphasis is placed on the important requirements of this position coupled with having the right attitude and projecting a positive image. Dealing with customers appropriately, principles of time, problem solving and taking initiative all form part of this very practical training session.

½ day

R 945

Finance for Non-Financials
Finance is the language of business. You need to understand it or be labeled as one of the disadvantaged in the business fraternity. There is a quick and easy way to equip yourself in the underlying principles of finance and get yourself acquainted with all the financial jargon and figures presented to you, whether it’s at a board meeting, via general discussions or financial statements circulated.

2 days

R3 378

Front-Desk Reception
The receptionist is the ‘window of the company’ and has one chance at creating the right impression in person, over the telephone or via e-mail. This workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling and generating greater customer satisfaction and loyalty through maintaining a positive attitude.

1 day

R1 890

How to Run an Effective Small Business
Entrepreneurs are every bit as diverse as the businesses they run. Each has his own particular talents and areas of expertise. Many business owners are passionate about the products or services they offer but regard the day-to-day fundamentals as necessary but uninspiring chores. Running a business successfully is more than just having a good product, a good location and a smile. For any modern business, success comes down to regularly attending nearly a dozen facets of the enterprise.

1 day

R1 890

Human Resource for HR Administrators
The shift from traditional personnel management to human resource management has mirrored a growing realization by organizations of the staff’s important contribution within the company. This practical workshop will offer HR Administrators a wide angle view of the key skills necessary in this important position in order to more effectively and fully assist in the administrative function.

1 day

R1 890

Interpersonal Skills and EQ
Poor inter-personal skills can often damage an organization in terms of lost business, impaired customer relationships and lack of co-ordination of internal processes. This workshop delivers key concepts and techniques that can be immediately applied to maximise staff interpersonal skills to maintain a competitive advantage.

1 day

R1 890

Leadership Skills for Team Leaders
This leadership for team leaders workshop is designed to provide a strong foundation in understanding the principles and skills of good leadership; how to apply influencing techniques and how to communicate effectively when delegating tasks. Completion of this training will provide participants with skills on building relationships together with effective strategies on ‘getting the job done’ through others.

1 day

R1 890

Life Skills Training for Adults
Life skills’ training equips people with social and interpersonal skills that enable them to cope with the demands of everyday life. The objectives of this training are to build self-confidence, encourage critical thinking, foster independence and help people to communicate more effectively.

1 day

R1 890

Managing Employee Absenteeism and Pro-activeness
Employee absenteeism costs organizations millions in lost revenue. However, employee absenteeism is not just an employee issue. It is equally an organizational problem and therefore becomes everyone’s responsibility. This highly practical training workshop dispels the many myths around employee absenteeism and details how to implement an effective absence management programme within the organization.

1 day

R1 890

Minute Taking
Valuable time is spent in meetings and preparing minutes however minute takers struggle with tenses, grammar, flow of text, interpretation and paraphrasing. This practical workshop ensures that participants acquire the skill to accurately condense information by focusing on objections made, decisions taken and promptly compiling a course of action list to fast track action.

½ day

R 945

Negotiating Skills
The key to developing effective negotiating skills is to learn to prepare properly before the negotiation. Many people do just the opposite, they just learn the general outlines before sitting at the negotiating table then they try to get as much as they can for themselves. This practical workshop aims to use effective negotiating skills to prepare for a negotiation and achieve better outcomes.

1 day

R1 890

Operations Management
Operations management involves the oversight of materials, information, and finances as they move in a process from supplier to manufacturer to wholesaler to retailer to consumer. Operations management involves coordinating and integrating these flows both within and among companies. This practical workshop aims to highlight the importance of these necessary processes.

2 days

R 3,378

Personal Assistant and Basic Project Management
A professional personal assistant is an indispensable, smart and dedicated individual who understands and works closely with senior management to serve as their full back-up. A good understanding of business management, administration and project management as well as having tact and diplomacy are necessary qualities in this position.

1 day

R1 890

Positive selling
Effective sales and customer service training is crucial for any business whether you are selling a product or rendering a service. Before going out to call on customers, or dealing with them over the counter, the salesperson should have an understanding of accepted sales techniques like relationship selling and consultative or value-added selling. They should also be familiar with the selling soft skill on how to move a sale along and how to wrap up a deal.

1 day

R1 890

Presentation skills for Salespeople
One of the most important skills that any professional can learn is how to communicate and deliver effective presentations with confidence and ease. The good news is that anyone can learn and polish effective presentation techniques by adopting good methods that reproduce pleasing results over and over. This practical training workshop provides life skills necessary to effectively present and cope with various audiences, presentation content, structure, image and stress.

2 days

R3 378

Project Management
The ability to plan, resource, implement, measure and close a project is a critical business skill. This workshop provides a comprehensive process based model for project management and outlines the key tools and techniques required to deliver excellent projects on time, within budget and with the required results.

1 day

R1 890

Purchasing and Supply Management
Purchasing and Supply management is an important barometer of corporate profit potential in the modern-day economic landscape, signaling how a company administers its logistical activities and vendor relationships. Like all areas of business, ethics in purchasing and supply management is critically important as it can affect the company’s bottom line. This workshop will introduce the fundamental aspects of the supply chain environment including organization resource planning and requirement systems.

2 days

R3 378

Quality Control Management
Quality is expected - but do organizations always meet this expectation? Learning the core elements of a quality management system and integrating them within an organization brings about an improvement in quality, an increase in the customer satisfaction rate and an improved competitive edge.

1 day

R1 890

Recruitment: Selection and Interviewing Skills
Although recruitment has always held an important place within organizations, the growing demand for highly skilled staff has meant that effective recruitment practices have now become a considerable source of competitive advantage. This practical workshop is designed to recruit effectively and to carefully select and interview potential candidates. In addition, participants will learn how to implement a supporting measurement system for the recruitment process.

1 day

R1 890

Report Writing
We operate in a knowledge based economy but do we pay enough attention to how we capture and communicate knowledge in our organization? By presenting practical tools and techniques, this training will ensure that the process of writing technical reports becomes an effective and integral communication mechanism and it serves to prepare participants on how to introduce effective reports within any organization.

1 day

R1 890

Stock Control
Stock controllers represent the pivot point of the business and control the organization’s largest asset. Pilferage, loss, damage, incorrect paper trails and incorrect stock counts represent huge financial losses. This practical workshop endorses the need for stock and job accountability for accurate stock movement, stock takes and documentation.

1 day

R1 890

Tea Ladies and General Office Assistants
Tea Ladies and general office assistants play a key role in providing a fundamental service to the company’s customers and staff. Emphasis is placed on the important requirements of this position coupled with motivation, portraying the correct image and attitude. This practical workshop focuses on basic communication skills, stock control, cleaning, time management and problem solving.

½ day

R 945

per hour

R350

Telephone and Email Correspondence: Soft Skills
Talking on the telephone makes some people uncomfortable. This is made worse of they’re using the phone for business purposes. A key to overcoming this discomfort is training on how to handle others telephonically. Developing these necessary skills helps with client relations, business cold-calling scenarios and general phone etiquette. This practical workshop will focus on business standards to improve company image, enhance customer service and ultimately boost profits.

½ day

R 945

Telephone Sales: How to succeed in...
A company remains ahead of its game through an effective sales team that is sufficiently pro-active in telephone marketing and customer interaction. Selling is not for the faint hearted; individuals who want to succeed in phone sales must learn and master a number of job skills. This practical workshop covers telephone techniques and sales call tips; how to stay positive and motivated while under pressure and dealing with rejection.

1 day

R1 890

The Manager
Management is the art of getting the people under you to work for the people over you without stepping on the toes of the people who work with you. A breakdown in either one of these areas can trigger a negative chain reaction with disastrous results. Management is a complex balancing act and most managers wear several hats, simultaneously operating as salesperson, coach, disciplinarian, referee and an assortment of other roles. Today’s companies require strong leadership for survival.

2 days

R3 378

The Supervisor
Supervisors directly oversee employees. The supervisor’s expanding role and cross point position needs to meet management’s demands on one end; team, colleagues, customers and unions on the other. This practical workshop focuses on the necessity to empower teams through delegation and to communicate effectively through motivation, problem solving and conflict management skills. Successful teams reflect successful leaders.

2 days

R3 378

Time Management, Assertiveness and Personal Productivity
Personal productivity training offers a practical look at issues that can either hinder or assist productivity and provides a range of tools for immediate application. This workshop was designed to prepare participants on how to maximise personal productivity within the organization with a strong focus on time management for improved efficiency and whilst being more assertive to reduce stress.

1 day

R1 890

Waste Management
This workshop is designed to allow personnel in an operational environment both on the shop floor and or admin areas to better understand the principles of what is "waste" and how do we reduce it, then to apply different techniques to eradicate waste in the operation and to save money that can be added to the bottom line profits of the organisation.

1 day

R1 890

Writing Effectively for Business
In this fast-paced, high tech-age, communication flows from cell phones to video-conferencing to SMS and emails. With so much emphasis on instantaneous interaction, the need for power-packed writing abilities is even greater than ever. The stream of communication is flowing faster and faster, which means that the information flowing on it must be focused, concise, accurate and compelling. All your written communication reveals your commitment to professionalism and excellence. This practical workshop will explore the window of your written record.

1 day

R1 890